Return and Refund Policy
At Solvent Trap Shop, we strive to ensure your complete satisfaction with your purchase. We understand that sometimes a return or refund may be necessary, and we are here to assist you through the process. Please read our Return and Refund Policy below for details on how to proceed.
- Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. It must also be returned within the specified timeframe, which is typically 30 days from the date of purchase. - Return Process:
To initiate a return, please contact our customer service team with your order details. They will provide you with instructions on how to proceed. Please ensure that the item is securely packaged to prevent damage during transit. - Return Shipping:
You are responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe delivery of your return. Please retain the shipping receipt as proof of shipment. - Inspection and Refunds:
Once we receive your returned item, our team will inspect it to verify its condition. If the item meets the eligibility criteria, we will process your refund. Refunds are typically issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account. - Non-Refundable Items:
Certain items are non-refundable, including gift cards, downloadable software, and personalized or customized products, unless they are defective or damaged upon receipt. - Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund. - Exchange Policy:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item. - Change of Mind:
If you change your mind about a purchase and would like to cancel your order before it is shipped, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a refund.
Please note that this Return and Refund Policy applies to purchases made directly from Solvent Trap Shop. If you have purchased our products from a third-party retailer, please refer to their respective return and refund policies.
If you have any questions or require further assistance regarding returns or refunds, please contact our customer service team. We are dedicated to ensuring your satisfaction and will gladly address any concerns you may have.